FAQ

Carpet Cleaning

How long will I have to wait before walking on my cleaned carpet?
Because our systems use super-hot water and powerful extraction vacuum machines, the normal drying time is usually two hours - depending on: Air circulation, room temperature, humidity, carpet density, and carpet type.  You should be able to walk on your carpet right after cleaning.  The carpet will feel slightly damp to the touch until it is dry, and you should keep the furniture protector tabs on until the next day.
Will I have to move all my furniture out of the room?
It is helpful if you can move all small furniture items and any valuable or breakable items from the room.  We will clean around the large items.  We can also move the furniture for you for a small additional charge.
Are the chemicals toxic to pets and young children?
No.  The products we use are non-toxic and safe for both pets and children.
Should I vacuum before you clean?
We will do the pre-vacuuming as part of our overall service.  We use commercial vacuums to ensure we are getting up all the particulate matter before we begin the cleaning.
Why are your prices so high?
We deep clean to your satisfaction.  We don't skip necessary steps in the cleaning process to meet an artificially low advertised price.  Our cleaning is more thorough.  Our deep cleaning extends carpet life nearly three times if done on a regular basis.
Can you get out stains?
Yes, we are professionals in stain removal. In most cases, we effectively remove stains and spots, but not all stains can be removed.  In some instances, the stain has affected the carpet's dye or damage has occured, so we can't guarantee the stain treatment.
What options are there for non-removable stains?
It may be possible to spot dye some stains to remove them.
Can you clean my area rugs in my home?
Cleaned area rugs should not be allowed to lie on a finished floor to dry.  For this reason we perform area rug cleaning offsite where they are carefully cleaned using special processes.  You will be amazed at the results.
Can you give me a telephone estimate?
Yes, of course.   We would be happy to do so, but due to the different soiling situations, we usually do estimates once we are able to inspect the areas to be cleaned.  There is no charge for our estimates - or any obligation on your part. Can we schedule a time for us to to a free on site estimate?
 

Spot - Stain Removal

Can you get out wax?
Yes, of course.
What kid of stains can you remove?
We can remove red stains, ink stains, wine stains, coffee stains, pet stains, wax, makeup, chocolate, grease, tree sap and many others.
Are there any stains that cannot be removed?
Fingernail polish.
 

Area Rug Cleaning

Can you clean my area rugs in my home?
Cleaned area rugs should not be allowed to lie on a finished floor to dry.  For this reason we perform area rug cleaning offsite where they are carefully cleaned using special processes.  You will be amazed at the results.
Do I need to bring the rugs to you?
No, I will pick-up and deliver them to you.
Can you clean all types of area rugs?
Yes, I can clean all types and sizes of area rugs.
How long will it take to clean my area rug?
From pick-up to deliver - four days.


 

Tile - Grout Cleaning


Can you get out mold and mildew stains?
Yes, using our high-powered pressurized machine, we can remove mold and mildew.
Can you change the color of the grout in our home?
Yes, we can sometimes change the color of  grout by dying.  It depends on the circumstances.
Do you seal the grout after cleaning.
Yes we do.